This Refund Policy applies to purchases made through www.thecrimsonbox.com for notebooks and stationery. Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Refund

• Refunds will only be considered for products that are damaged, defective, or significantly different from the product description on our website.
• To be eligible for a refund, you must contact us at rj@thecrimsonbox.com within 7 days of receiving the product.

2. Refund Process

• If your request for a refund is approved, you will be provided with instructions on how to return the product.
• The product must be returned in its original condition, unused, and in the original packaging.
• Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 3 days.

3. Non-Refundable Items

• Personalized or customized items are not eligible for refunds unless they are defective or damaged.
• Clearance or sale items are not eligible for refunds.

4. Return Shipping Costs

• Customers are responsible for the cost of shipping the product back to us unless the return is due to our error (e.g., sending the wrong product).

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with clear photos of the product and packaging. We will provide instructions on how to proceed.

6. Cancellations

• Once an order is placed, it cannot be canceled if it has already been processed and shipped. Please contact us as soon as possible if you need to cancel an order.

7. Changes to Refund Policy

• We reserve the right to update, change, or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Refund Policy, please contact us at rj@thecrimsonbox.com or call us on 77110 33366. Your satisfaction is important to us, and we will do our best to address any issues promptly and fairly.